While I’m on the subject of jigsaw puzzles, here’s a humorous fiction piece first posted on Mar 13, 2016:
Mrs Carmine Incendia
988 Perplex Place
Your letter of complaint arrived with the incoming post this morning and was immediately drawn to my attention. I can well believe that you were almost inconsolable on finding that the 1000-piece jigsaw puzzle you purchased from us was incomplete.
As head supervisor in the packaging department it is my duty to ensure that none of our customers are inconvenienced in this manner. And may I assure you that the highest standards of quality control are exercised in our factory, far above — really quite incomparable — to other manufacturers of jigsaw puzzles and games.
As your letter has informed us, the box arrived at your home in good order with the pieces correctly sealed in their plastic bag. So any deficiency — if there be one — might possibly be due to some incompetence on our factory floor. It was very helpful of you to include the inspection slip with your letter so we can check this out further.
As you stated further, you alone opened the package and you alone worked on the puzzle in question. Having done jigsaw puzzles myself for years now, I trust it’s not inconceivable that one or two pieces may fall on the floor and be lost. However, I believe it is incomprehensible how twenty two pieces may have been omitted in packaging the product. And moreover, that these pieces should be the exact ones required to assemble the Ferrari in the photo would definitely indicate non-mechanical involvement.
As to your statement that a lawsuit over this is inevitable, permit me to suggest that lawsuits nowadays are expensive and, even in our society devoted to the good mental health of all residents, the sum of $2 million for “mental anguish incurred because of missing puzzle pieces” may be looked upon with some skepticism by most judges.
I’m happy to inform you that incidents like this are quite incompatible with our products and service as a whole. In fact, we’ve never had a complaint such as your before. We will definitely look into any impropriety on the part of our workers. By means of reimbursement, I am forwarding a new box containing this same puzzle plus two others in the same series that I trust you will enjoy.
May I also suggest, before you think of litigation, that you make inquiries of any young visitors to your home in the recent past — for example teenage grandsons — to ascertain whether they might have removed the aforementioned pieces, either as a practical joke or for some other personal reason. Should you decide to pursue legal action, no doubt law enforcement officers will be questioning your acquaintances closely on this matter.
Please address all further communication about this matter to me personally.
Yours most respectfully,
Tanner P Twiddleworth
Head of Quality Control
The Euphonic Puzzle Company, Incorporated
cc: McIntyre Bunkowski LaVentura Corporate Law Office